Success Story of Hiring Nepalese Security Guards: Thriving at a Large Facility
A case study of Nepalese security guards active at a large commercial facility in Tokyo. Details the process from hiring to on-site retention.
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Background: Why Nepalese Human Resources Are Gaining Attention
In recent years, Japan has been rapidly utilizing foreign human resources against the backdrop of a serious labor shortage. Nepalese people, in particular, represent one of the fastest-growing foreign communities in Japan, with over 270,000 residing in the country as of 2025.
Additionally, the Japanese government is expanding the acceptance of foreign workers through systems such as Specified Skilled Worker, leading to increasing demand in sectors like construction, services, and security.
Against this backdrop, the hiring of Nepalese human resources is also gaining attention in the security industry.
Case Study Overview: Implementation at a Large Tokyo Commercial Facility
A large shopping mall in Tokyo was facing a shortage of security guards due to an increase in visitors. Unable to secure enough personnel through traditional hiring alone, the facility decided to hire foreign workers.
The choice was Nepalese human resources, who are highly regarded for their diligence and adaptability.
Result: Within six months of implementation, stable shift management became possible, and the overall security quality of the facility was maintained and improved.
Key Hiring Points: Why Nepalese Human Resources Were a Good Fit
- High motivation to learn English and Japanese
- Strong aptitude for customer service roles
- Cultural background that values teamwork
Particularly in commercial facilities, not just security but also "customer service response" is required, making communication skills highly important.
Initial Challenges
On the other hand, there were several challenges during the initial implementation phase.
- Handling in-building announcements in Japanese
- Quick judgment and reporting during emergencies
- Understanding Japan's unique customer service manners
These challenges were resolved through appropriate education and support systems.
Key to Success 1: Practical Training
The facility introduced training tailored to the actual work environment.
- Role-playing for in-building guidance
- Practical exercises for radio communication
- Emergency response simulations
By training in an environment close to actual work, skill acquisition was achieved in a short period of time.
Key to Success 2: Language Support System
The following measures were implemented to support improvement in Japanese language ability.
- Japanese language training specialized for security work
- Repetitive practice of customer service phrases
- Development of multilingual manuals
As a result, the quality of visitor interaction improved significantly.
Key to Success 3: On-Site Follow-up and Mentorship System
Each Nepalese staff member was paired with a senior Japanese security guard who supported them in daily work.
- Immediate on-site advice
- Regular feedback meetings
- Support for non-work-related consultations
This system helped prevent early turnover and improved workplace retention.
Results After Implementation
- Resolution of security guard shortage
- Improved customer satisfaction
- High retention rate of foreign staff
- Revitalization of the entire team
Implications for Other Companies
The key success points from this case study are as follows.
- Assume "development" rather than just "hiring"
- Provide language and on-site education as a set
- Understand and accept cultural differences
Conclusion
The utilization of Nepalese security guards not only resolves labor shortages but also leads to improved service quality.
With appropriate education and support systems in place, foreign human resources become a critical asset on the ground.
As the security industry continues to diversify its workforce further in the future, success stories like this will serve as important references.